Decta

Digital Bank for Small and Medium-sized enterprises

Decta UK Digital Bank offers a versatile platform designed specifically for small and medium-sized enterprises in the United Kingdom and is based on a previously created white-label solution.

Platform:

Back-end, Web App, iOS, Android

Industry:

FinTech

Team size:

up to 35 people

Country:

the United Kingdom

Project Duration:

2 years

The year started & completed:

October 2022 – in progress

This solution provides a comprehensive suite of financial management tools to support businesses in their daily operations, including streamlined onboarding and KYC processes for new merchants, efficient contract signing, a full suite of acquiring services for e-commerce terminals, responsive customer support, and seamless handling of administrative tasks.

Decta UK Digital Bank simplifies and optimizes financial management, making acquiring and transaction operations more efficient for businesses.

Scope and Objectives

Onboarding / KYC

Enhance onboarding and Know Your Customer (KYC) verification with a customizable module, allowing businesses to create tailored questionnaires and integrate seamlessly with their CRM, ensuring efficient client identity verification and processing.

Contract Signing

Integrate secure digital contract signing, enabling easy, legally compliant signing processes. This ensures the authenticity and traceability of documents, allowing clients to manage contracts efficiently.

General Ledger

Utilize a custom-built centralized financial ledger tailored for accurate transaction recording, supporting detailed financial reporting and ensuring full compliance. This bespoke solution was chosen to provide maximum flexibility and align perfectly with the brand’s specific operational needs.

Back Office Operations

Streamline back-office workflows with ticket-raising and monitoring systems, enabling better decision-making, audit trails, and reduced operational errors.

Fee Management

Develop a fee management module that enables the configuration and assignment of customized rate plans for each new customer. The system also processes fees posted by third-party systems, providing transparency and supporting revenue optimization.

Acquiring

Integrate a robust payment acceptance system to enable merchants to process transactions securely through e-commerce terminals and a payment gateway, ensuring efficiency, reliability, and scalability in transaction management.

Customer Care

Implement a comprehensive support system with chat and ticketing options, enabling support agents to effectively address inquiries and issues for better user satisfaction and retention.

User Management

Adapt an existing user management system to control access and permissions, ensuring data security while facilitating smooth administration across teams.

Challenges

Adaptability to New Requirements

During user acceptance testing, additional requirements surfaced, presenting a challenge to the initial scope. These were rapidly addressed and integrated to strengthen the platform’s functionality and overall user experience.

Increased Module Configurability

In response to customer feedback, we elevated the level of configurability across key modules, allowing greater flexibility to better accommodate unique business requirements.

Custom Payout Processing Logic

Our team had to develop a custom payout processing logic to align with the company’s existing business processes, ensuring continuity and operational efficiency.

Seamless CRM Integration

Integrating with the company’s CRM required proactive cross-team planning and collaboration with an external vendor. Through this effort, we ensured timely delivery while improving data synergy and supporting workflow automation.

Code Consistency and Alignment

To grant a seamless experience, our team maintained strict code alignment to safeguard system integrity and smooth functionality during development.

Results of the project

Having a robust white-label platform at its core, Decta UK Digital Bank provides SMEs with a comprehensive financial management environment, helping them stay organized and efficient.

The product brings together streamlined onboarding, KYC, digital contract signing, e-commerce acquiring, and responsive support to simplify operations and boost efficiency. The project introduced enhanced configurability, intuitive interface for effortless interaction, and a custom payout processing aligned with the brand’s practices to grant smoother operations. Through integration with the existing CRM, we ensured streamlined data flow and automation.

By remaining adaptive to changing needs and maintaining system stability, our team delivered a reliable, flexible platform that empowers businesses to effectively optimize their operations, delivering long-term value and user satisfaction.

Tools & Technologies

Jenkins

Java

Puppet

Angular

Kotlin

Firebase

Swift

SonarQube