Decta

Digital Bank for Small and Medium-sized enterprises

Decta UK Digital Bank offers a versatile platform designed specifically for small and medium-sized enterprises in the UK and is based on a previously created white-label solution.

Platform:

Web App, iOS, Android

Industry:

FinTech

Team size:

up to 35 people

Country:

the United Kingdom

Project Duration:

2 years

The year started & completed:

October 2022 – in progress

This solution provides a comprehensive suite of financial management tools to support businesses in their daily operations, including streamlined onboarding and KYC processes for new merchants, efficient contract signing, a full suite of acquiring services for e-commerce terminals, responsive customer support, and seamless handling of administrative tasks.
Decta UK Digital Bank simplifies and optimizes financial management, making acquiring and transaction operations more efficient for businesses.

Scope and Objectives

Onboarding / KYC

Enhance onboarding and Know Your Customer (KYC) verification with a customizable module, allowing businesses to create tailored questionnaires and integrate seamlessly with their CRM, ensuring efficient client identity verification and processing.

Contract Signing

Integrate secure digital contract signing, enabling easy, legally compliant signing processes. This ensures the authenticity and traceability of documents, allowing clients to manage contracts efficiently.

General Ledger

Utilize a custom-built centralized financial ledger tailored for accurate transaction recording, supporting detailed financial reporting and ensuring full compliance. This bespoke solution was chosen to provide maximum flexibility and align perfectly with the brand’s specific operational needs.

Back Office Operations

Streamline back-office workflows with ticket-raising and monitoring systems, enabling better decision-making, audit trails, and reduced operational errors.

Fee Management

Develop a fee management module that enables the configuration and assignment of customized rate plans for each new customer. The system also processes fees posted by third-party systems, providing transparency and supporting revenue optimization.

Acquiring

Implement integration with a robust payment acceptance system, enabling merchants to handle transactions securely via e-commerce terminals and Payment Gateway, ensuring fast, reliable, and efficient transaction management.

Customer Care

Deploy a comprehensive support system with chat and ticketing options, empowering support agents to address inquiries and issues effectively, thereby improving user satisfaction and fostering retention.

User Management

Reuse a user management system to control access and permissions, safeguarding data security and facilitating seamless user administration across teams.

Challenges

Adaptability to New Requirements

During User Acceptance Testing, additional requirements emerged, which we swiftly integrated to enhance the platform's functionality and user experience.

Increased Module Configurability

In response to customer feedback, we expanded configurability across key modules, offering greater flexibility to meet unique business needs.

Code Consistency and Alignment

To ensure a seamless experience, we maintained strict code alignment, preserving system integrity and smooth functionality throughout development.

Custom Payout Processing Logic

We developed tailored payout processing logic to align perfectly with the brand's existing business processes, ensuring continuity and operational efficiency.

Seamless CRM Integration

Integrating with the brand’s current CRM involved proactive cross-team planning and communication with an external vendor, enabling us to meet project deadlines while enhancing data synergy and workflow automation.

Results of the project

Decta UK Digital Bank, built on a trusted white-label platform, provides UK small and medium-sized businesses with a comprehensive financial management solution.

With features like streamlined onboarding, KYC, digital contract signing, e-commerce acquiring, and responsive support, it simplifies operations and boosts efficiency.

The project introduced enhanced configurability, a user-friendly interface, and custom payout processing aligned with the brand’s practices, ensuring smoother operations. Integration with the existing CRM streamlined data flow and automation. By adapting to evolving needs and maintaining system stability, we delivered a reliable, flexible platform that meets business demands.

Decta UK Digital Bank empowers businesses to optimize operations and focus on growth, delivering long-term value and user satisfaction.

Tools & Technologies

Jenkins

Java

Puppet

Angular

Kotlin

Firebase

Swift

SonarQube